Late Delivery and tracking
You will receive emails updating you containing links to tracking.
Also go to your “Account” see a list of your orders, click on the current order and you will see a link to tracking
If your delivery is late please check tracking for updated status. We only have access to the same tracking as you, and cannot predict delivery time or intervene with the carrier unfortunately
If tracking says your delivery happened, but you don’t have the box, please check around the area and with neighbours. Normally the box turns up ok within a few hours. If it doesn’t please email email@example.com
When your delivery has arrived please check the box and food carefully, and take into account recent outside air temperature. Never eat anything that you are uncomfortable with.
It is normal for the ice packs to have melted. It is the temperature of the food, particularly the proteins, that is important
Please then email firstname.lastname@example.org to let us know if you are not comfortable eating any of your food, and we will gladly refund you.
To check or change meals selected visit “My Orders”.
First de-select dishes you don’t want (click “-“ minus sign). Then select dishes that you do (click “+” plus sign). You’ll see that your selections will automatically refresh and save
Tell us your preferences
To improve your suggested order do your “Preferences”
“Heart” individual dishes that you would like more often
“Thumbs down” individual dishes, or whole categories of dishes, that you don’t want at all
Filtering dishes narrows down the selection, but does not “Heart” or “Thumbs down” dishes on its own
Cancel your subscription at your “Account” (top right of the homepage), then your “Subscription””
We post newly available slots throughout the day, every day.
New slots do go very quickly, and we apologise that many slots are normally sold out, but please do check back
2 meal boxes sell out exceptionally quickly, but new slots are generally posted every day. Please do check back
If the day you wanted is sold out, we advise you to take the first available day.
Our food is so fresh it lasts about a week, through the weekend and well into next week. All our regular customers enjoy eating Georgie & Tom’s on the weekends too.
We do not have a wait list as new slots sell nearly immediately
How long do Georgie & Tom’s meals last
All of our dishes will last at least 5-7 days in your refrigerator, through the weekend and well into next week, sometimes longer
Every dish has a “Best Before” date on the sleeve
Your raw proteins are shipped frozen. However, its fine if they defrost in transit, as long as they are at a good temperature when received.
Many customers choose to put their raw proteins straight into their freezer on arrival, and then defrost in a couple of minutes in their microwave.
Freezing Georgie & Tom’s
Many of our dishes will be absolutely fine if you choose to freeze them, see details on the recipe page
Pause subscription for a while
If you want to stop for a few weeks, Pause your subscription at your “Account” (top right of the homepage), then your “Subscription”
To Un Pause go to your Account again, or your Orders
Skip just this week
Go to “My Orders”. Click “Skip this week” underneath the date of your next delivery. You will get an order the following week unless you Skip again or Pause.
To Unskip just click again
Just scan the QR code on the side of the tray with your phone camera! Or click on the recipe on our website, print them if you like
We don’t do promo codes, sorry!
Where we deliver
We deliver everywhere between Massachusetts and the Potomac and inland about 100 miles from the coast.
Click Get Started, Pick a number of meals and a delivery slot, the next step will check your Zip Code.
Change delivery day or meal quantity
Go to your “Account”, then your “Subscription”, then “change your delivery day or meal quantity”.
You can then swap to any available slot.
Your order always locks at midnight 2 full days before your delivery, eg midnight Saturday for Tuesday delivery, midnight Sunday for Wednesday delivery, etc.
We remind you on the day before the cut off.
We’re afraid we can’t make changes after the cut-off
Where Georgie & Tom’s ingredients come from
We do not have a blanket policy on Organic or GMO as we are not convinced of the quality, health, or sustainability benefits that are claimed – sorry about that!
- Chicken is Barn raised in the US and Hormone free
- Steaks are grass started, USDA Choice Sirloin, hormone free
- Our Lamb is Free to Roam, all Natural, USDA from Colorado
- Our ground Turkey breast is growth hormone and anti biotic free
- Chilean Atlantic Salmon, is farm raised at the highest certification of sustainability, fish health and welfare, and environmental impact
- Pacific Cod, Msc certified, wild, long line caught in Alaska
- Pork is all natural from United States
- Beef is all natural USA choice from Mid West United states
- Smoked haddock is Atlantic ocean, line caught, cold smoked
- Shrimps are all natural antibiotic & hormone free farmed in South East Asia
- Tuna is Yellow fin, wild line caught, from North & South USA
Singles & Larger Families
Singles: At the moment we only prepare portions for 2, however many single people use our service as it’s easy to divide our portions and cook half at a time. Our food stays fresh for so long you can eat the second portion later in the week
We will be launching a single portion service next year
Larger families: At the moment the largest box we can do is 4 meals (8 portions)
However, many customers have more than 1 subscription, often on different delivery days, and order 4 potions of each meal that they select
Our Kitchen handles Eggs, Fish, Gluten, Milk, Mustard, Peanuts, Shellfish (Crustaceans), Soy & Treenuts.
We operate to the highest of production segregation standards to prevent cross contamination but we cannot guarantee 100% that your food does not contain traces of other allergens.