Help

You will receive emails updating you containing links to tracking.

Also go to your "Account" see a list of your orders, click on the current order and you will see a link to tracking.

If your delivery is late please check tracking for updated status. We only have access to the same tracking as you, and cannot predict delivery time or intervene with the carrier unfortunately.

If tracking says your delivery happened, but you don't have the box, please check around the area and with neighbours. Normally the box turns up ok within a few hours. If it doesn't please email tom@georgieandtoms.com

Nearly all boxes will survive being delivered 1 day late, even in the summer, and your meals will very likely be fine to eat; but not 2 days.

When your delivery has arrived please check the box and food carefully, and take into account recent outside air temperature. Never eat anything that you are uncomfortable with.

It is normal for the ice packs to have melted. It is the temperature of the food, particularly the proteins, that is important.

Please then email tom@georgieandtoms.com to let us know if you are not comfortable eating any of your food, and we will gladly refund you.

Your order always locks at midnight 2 full days before your delivery, eg midnight Saturday for Tuesday delivery, midnight Sunday for Wednesday delivery, etc.

We remind you on the day before the cut off.

We’re afraid we can’t make changes to your dishes after the cut-off (please make sure you have told us “Your Preferences” – this avoids disaster)

If you wish to stop the order shipping after the cut off, but before delivery, please
email tom@georgieandtoms.com.

There is no refund for this.

Go to your “Order” and then click “Set new delivery day” and/or “Change meal quantity”. You can only switch to an available day, and your order will revert to normal the following week.

Go to your "Account", then your "Subscription", then "change your delivery day or meal quantity".

You can then swap to any available slot.

If your payment fails we will notify you. Unfortunately it is too late to be able to ship your meals this week. If you need to update your card you can do this at Your Account/Payment information.

Everywhere between Massachusetts (and parts of Vermont and New Hampshire) in the North; and Washington DC in the South. Not North Virginia.

Including Boston, New York, Long Island, Connecticut, New Jersey, Pennsylvania, Delaware and Maryland.

Type in your zip to check here.

Go to “My Order”. Click “Skip this week” underneath the date of your next delivery. You will get an order the following week unless you Skip again or Pause.

To Unskip just click again.

To Pause subscription for more than a week go to your “Account” (top right of the homepage), then  your “Subscription”.

You won’t receive again until you Un Pause at your Account, or Your Order.

 To completely Cancel your subscription go to  your “Account” (top right of the homepage), then your  “Subscription.”

You can easily filter for multiple allergens and dietary needs, and set Your Preferences, once you have an account.

 Our Kitchen handles Eggs, Fish, Gluten, Milk, Mustard, Peats, Shellfish (Crustaceans), Soy & Treenuts.

 We operate to the highest of production segregation standards to prevent cross contamination but we cannot guarantee 100% that your food does not contain traces of other allergens.

We make 76 fully prepared dishes fresh to order every day and deliver overnight straight to your home

All meals are $31 for two, shipping is free. You only pay for what you receive

You select a regular delivery day and quantity and we will suggest an order each week.

You can personalise your menu by telling us “Your Preferences” and our algorithm will improve your suggested Order

You can change your order any time before the cut off, midnight two full days before delivery

You can skip a week, or change delivery day or quantity just for this week at “Your Order”

You can change delivery day or quantity permanently, or Pause indefinitely, at “Your Account”

You can cancel your subscription at any time at Your Account

To check or change meals selected visit "My Orders".

First de-select dishes you don't want (click "-" minus sign). Then select dishes that you do (click "+" plus sign).

Then click the "Update" button

Do Your Preferences and let our algorithm do the rest.

Go to “Your Preferences” and filter multiple times for everything you don’t like and never want ever.

Click “Thumbs down” on individual dishes, or “No thanks all” for whole categories of dishes (eg “Lighter portions”), that you never want. You will never be suggested these dishes.

Click “Heart” on individual dishes that you would like more often.

Other dishes will be suggested sometimes.

Filter as many times as you like and click on as many dishes or categories as you like.

Thumbs downed dishes will grey out and drop to the bottom of Your Order page.

Go to "Your Account", then "Your subscription", and then edit and save your shipping address at "Address and shipping information". You must do this before your order cut off.

Our box and insulation liner are fully recyclable. Use scissors to cut and empty the water soluble gel from the ice packs into the trash. Dispose of the plastic film. We have developed and hope to test soon a fully closed loop system.

All of our dishes will last at least 5-7 days in your refrigerator, through the weekend and well into next week, sometimes longer

Every dish has a "Best Before" date on the sleeve

Your raw proteins are shipped frozen. However, its fine if they defrost in transit, as long as they are at a good temperature when received.

Many customers choose to put their raw proteins straight into their freezer on arrival, and then defrost in a couple of minutes in their microwave.

Many of our dishes will be absolutely fine if you choose to freeze them, see details on the recipe page

Just scan the QR code on the side of the tray with your phone camera! Or with your tablet, or computer, click on the recipe on our website. You can also print them out from there if you like.

We do not have a blanket policy on Organic or GMO as we are not convinced of many of the quality, health, or sustainability benefits that are claimed – sorry about that.

Chicken

All natural, hormone free from South East United states

Turkey

All natural, antibiotic & hormone free from Plainville farm Pennsylvania

Beef

Steaks: Sirloin, all natural, USDA Prime from Midwest United states

Ground & Stew: All natural, USDA choice from Midwest United states

Lamb

All natural, USDA approved from Colorado United States

Pork

All natural from United States

Salmon

Atlantic Norwegian farmed

Tuna

Yellowfin Wild line caught from North & South USA

Cod

Alaskan, Pacific Ocean long line caught

Shrimps

All natural, hormone & antibiotic free farmed in South East Asia

Allergens

Our Kitchen handles Eggs, Fish, Gluten, Milk, Mustard, Peanuts, Shellfish (Crustaceans), Soy & Treenuts.

We operate to the highest of production segregation standards to prevent cross contamination but we cannot guarantee 100% that your food does not contain traces of other allergens.

At the moment we only prepare portions for 2.

However many single people use our service as it’s easy to divide our portions and cook half at a time. Our food stays fresh for so long you can eat the second portion later in the week.

Our largest box is 5 meals (10
portions).

Many customers have more than 1 subscription, often on different delivery days, and order 4 portions of each meal that they select.

Please email tom@georgieandtoms.com he will reply!

 Please do not call our private telephone numbers, thank you